UMass Boston

Need Help with Concur? 
 
The Business Manager can assist with most issues, but please use the information below to get help if needed 

1. Review the T&E knowledge base for helpful FAQs and job aids. 

2. Create a case by completing one of the following forms: 

• Concur Request 

• Concur Expense 

• Concur Travel 

• Concur System Access 

3. Create a case by sending an email to travelexpense-services@umassp.edu 

Please see below under "Common Concur Questions" We have recently added how you can solve for Access, changes to Approvers, Travel Booking and assigning Delegates. 

• Call the UMass Concur Support Line at (774) 570-5507 Monday through Friday from 9am to 4pm. 
• ???????Office Hours are available every Monday from 3pm to 4pm via Zoom. Drop in during this hour through this link. There is no pre-registration required. 

Meeting ID: 926 8004 9762 

Office Hours are not offered on holidays. Makeup session are usually hosted the following Tuesday. Check back here for times when holidays fall on a Monday.